Robinhood has also come under fire for gamifying investing, or making it too easy (and fun) for inexperienced traders to lose large amounts of money. To that end, it recently removed a confetti animation that celebrated when users achieved certain milestones. We’re firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. The Ascent, a Motley Fool service, does not cover all offers on the market. “We are on a mission to make investing accessible to everyone. Expanding access means making sure we’re there for you when you need us,” it said in the blog post. Money is not a client of any investment adviser featured on this page.
Support hours
RHC isn’t a member of FINRA and accounts are not FDIC insured or protected by SIPC. Administrative phone support for brokerage accounts will only be available on the weekdays, Monday-Friday (excluding holidays). We’ll continue to invest in self-service tools that help you get questions answered without having to talk to someone. Just this year, we’ve added functionality that makes it easier to cancel a pending or queued deposit, exercise options, or deactivate your account without having to connect with a representative. “We’re working on a solution for logged-out customers to get phone support in the coming months,” Brown confirmed.
Automation provides us with insights, helps us manage the support pipeline, and allows us to dynamically optimize routing, ranking, and proactive case prevention. Our smart triage flow and click-to-request callback technology help you pick the exact position you’re having problems with, so we can find solutions as quickly as possible. This has helped us introduce a solution to phone support that doesn’t force customers to wait on hold for long periods of time. While users have asked Robinhood for 24/7 support for years, this new offering shows more priority being given to its rapidly growing segment of customers trading cryptocurrencies. It follows Robinhood’s September announcement that it would roll out crypto wallets, allowing customers to send and receive their crypto holdings off their platform. For months, that phone support was limited to typical business hours, making it harder to get help if you didn’t have your question while the market was still open.
We want to make sure we’re there for customers, especially in time-sensitive situations. Over the past several months, we’ve rolled out phone support for options issues through a new in-app contact feature. Now, customers can request to speak by phone with a registered financial representative at Robinhood for help with an open options position or recent expiration. And last week, we rolled out live phone support to customers needing assistance with account security. That’s why we’re introducing 24/7 phone support for any question, and xcritical courses scam on your schedule.
In an effort to provide an intuitive and informative investing experience, this year we’ve invested more than ever to deliver personalized messages and broadcast home screen cards in the app. We’re adding more detail to explain what’s happening in your account and in the broader markets, such as a personalized card alerting you when a stock split happens to one of your holdings. Advancements in the applications of machine learning and natural language understanding over the past several years have unlocked new possibilities for customer support. With this additional intelligence brought to automation, we are able to improve your overall experience while reducing the load on human agents.
Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount. Robinhood (HOOD) announced Tuesday it will expand its customer phone support to operate 24 hours a day, seven days a week. The move signals the newly public company’s efforts toward enhancing customer access for account support and financial education as it expands into crypto assets. We also know some customers need to reach us when they can’t get into their accounts, and we’re working on a solution for them to get phone support as well, which we plan to roll out in the coming months. However, the company recently told Reuters Tuesday that the average customer service wait time lately for crypto questions was 30 minutes.
Access to only low-quality IPOs
- We also know some customers need to reach us when they can’t get into their accounts, and we’re working on a solution for them to get phone support as well, which we plan to roll out in the coming months.
- We’ve always sought to make Robinhood a different kind of brokerage—one built for everyday people.
- Securities trading offered through Robinhood Financial LLC, Member SIPC, a registered broker-dealer, and a subsidiary of Robinhood Markets, Inc.
- We’re firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers.
Now, Robinhood has finally launched 24/7 phone support for its account holders. Get answers to anything from how to transfer your assets into Robinhood to questions about crypto trades, debit card transactions, and more. We are witnessing one of the greatest financial transformations our country has seen. Millions of people are making their voices heard through the markets. We’re investing heavily in customer support and remain committed to improving to serve you.
We’ve always sought to make Robinhood a different kind of brokerage—one built for everyday people. And that means it’s important that we provide you with the help you need, when you want it. “If floods of calls come in during market volatility, that would be a difficult situation to navigate on both ends (Robinhood and customer),” said Chow.
If you have a question not related to your orders, choose the topic from the list at the bottom of the page. However, you may get taken to an FAQ page where you need to click Contact Us at the bottom to get to the phone option. We’ll send you a notification when you’re next in line for your call. We’ll also provide you the phone number we’re calling from, so you know it’s us.
Robinhood Crypto or Robinhood Money concerns
The information provided on this page is for educational purposes only and is not intended as investment advice. Brittney is a data-obsessed finance nerd whose personal credit card collection is in the double digits. She has been sharing personal finance advice with readers since 2016. This will launch a short loading screen and will then open the customer support and contact portal. When we requested a call for some test questions, the call-back time was just over 35 minutes.
To do this, we’ve heavily invested in machine learning, automation, and advanced analytics in customer support over the past year. We are constantly improving our smart triage flows through feedback from our customers. xcritical website We want our customers to feel confident, informed, and secure throughout their investing journey. With our support options, you can always get connected with someone in-app on phone or chat.
Stock and ETF trading
After years of complaints — and class action suits and FINRA fines — Robinhood eventually put some work into its communication options. The broker has tripled customer service staff in the last 18 months. Robinhood also, finally, augmented its FAQ and ticket system with a legit phone number and real humans. RHF, RHY, RHC, RCT, RHG, and RHS are affiliated entities and wholly owned subsidiaries of Robinhood Markets, Inc. Products offered by RHF are not FDIC insured and involve risk, including possible loss of principal.
By pinpointing exactly where your issue or question is in the app, our teams are able to help provide a fast solution and personalized experience. Our xcritical website trained agents are matched with you to provide specialized support based on your issue – even if you aren’t sure exactly what’s wrong or what questions to ask to solve your problem. For example, if you reach out with a question about options, you’ll get a call directly from a registered representative to help you. We’ll also give you the exact phone number we’ll call you from, so you know it’s not spam. And if you miss our call or get disconnected our customer support team will call you back and leave a message and notification for an easy way to get back in line.
Over the past year, we’ve invested heavily in providing a secure, informative investing experience. We have doubled the number of customer support staff this year, and we’re continuing to grow this team to meet your needs. We’ve added more educational tools and learning resources available right in the app to provide relevant and timely support throughout your investing journey. At Robinhood Markets, our top value is Safety First, and we’ll keep building and enhancing our educational and support resources to help you succeed. So far as investment apps are concerned, adding 24/7 phone support actually puts Robinhood toward the front of the pack. Especially considering its major crypto competitor, Coinbase, still lacks in all but the most rudimentary phone-based customer service.
