tüketici
Attaleia Furniture
Cancellation & Returns Policy
GENERAL
1. By placing an order electronically through the website you are using, you are deemed to have accepted the pre-information form and the distance sales contract provided to you.
2. Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchase.
3. Shipping costs will be paid by the buyers.
4. Each purchased product will be delivered to the person and/or organization at the address indicated by the buyer, provided that the legal period of 30 days is not exceeded.If the product is not delivered within this period, Buyers may terminate the contract.
5. The purchased product must be delivered complete, conforming to the specifications stated in the order, and with any accompanying documents such as warranty certificate and user manual.
6. If it becomes impossible to sell the purchased product, the seller must inform the buyer in writing within 3 days of learning of this situation.The total amount must also be refunded to the buyer within 14 days.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID
7. If the buyer does not pay the price of the purchased product or cancels the payment in their bank records, the seller's obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD
8. If, after the product is delivered, it is determined that the credit card used by the buyer for payment was used fraudulently by unauthorized persons, and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer is obliged to return the product subject to the contract to the SELLER within 3 days, with the shipping costs borne by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS
9. If unforeseen force majeure events occur and the product cannot be delivered on time, the Buyer will be notified.The Buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle is removed.If the Buyer cancels the order;If the payment was made in cash, the refund will be paid in cash within 14 days of cancellation.If the buyer paid by credit card and cancels the order, the product price will be returned to the bank within 14 days of the cancellation, but it may take 2-3 weeks for the bank to transfer the amount to the buyer's account.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT
10. The buyer shall inspect the goods/services subject to the contract before taking delivery;the buyer shall not accept damaged or defective goods/services from the shipping company, such as those that are dented, broken, or have torn packaging.The goods/services received will be considered undamaged and in good condition.The BUYER is obliged to carefully protect the goods/services after delivery.If the right of withdrawal is to be exercised, the goods/services must not be used.The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL
11. The BUYER may exercise the right to withdraw from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, without incurring any legal or criminal liability and without giving any reason, provided that he notifies the SELLER through the following contact information.
SELLER'S CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL
COMPANY
NAME/TITLE: YG PROJE UYGULAMA MİMARLIK MÜHENDİSLİK İNŞAAT TİCARET ANONİM ŞİRKETİ
ADDRESS: AOSB 1.Kısım Mh.10th Street No:4 Döşemealtı/ANTALYA
EMAIL: info@attaleiafurniture.com
TEL: (0242) 502 43 45
RIGHT OF WITHDRAWAL PERIOD
13. If the purchased item is a service, this 14-day period begins from the date the contract is signed.The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer's consent before the end of the withdrawal period.The notification regarding the right of withdrawal is provided to the Buyer in Distance Contracts and Cancellation Conditions, and the Buyer places the order knowing the withdrawal conditions.
14. The costs arising from the exercise of the right of withdrawal belong to the SELLER.
15. To exercise the right of withdrawal, notification must be given to the SELLER within 14 (fourteen) days by registered mail, fax, e-mail or by the method notified by the SELLER, and the product must not have been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Exercised" provisions regulated in this agreement.
EXERCISE OF THE RIGHT OF WITHDRAWAL
16. The invoice of the product delivered to the third party or the BUYER, (If the invoice of the product to be returned is issued to a company, it must be sent with the return invoice issued by the company when returning it. Returns of orders invoiced to companies cannot be completed unless a RETURN INVOICE is issued.)
17. The return form, the box, packaging, and any standard accessories of the products to be returned must be delivered complete and undamaged.
RETURN CONDITIONS
18. The SELLER is obliged to return the total amount and any documents that put the BUYER under obligation within a maximum of 10 days from the date of receipt of the cancellation notice, and to take back the goods within 20 days.
19. If there is a decrease in the value of the goods or if return becomes impossible due to a reason caused by the BUYER's fault, the BUYER is obliged to compensate the SELLER for the damages in proportion to their fault.However, the BUYER is not responsible for changes and deteriorations that occur due to the proper use of the goods or product within the cancellation period.
20. If the amount falls below the campaign limit set by the SELLER due to the exercise of the right of cancellation, the discount amount benefited from within the scope of the campaign will be canceled.
21. Return transactions are generally completed within 7-10 business days.The refund will be deposited into a bank account in your name after deducting shipping costs.Bank charges will be your responsibility.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
21. Products prepared according to the BUYER's request or clearly personal needs and which are not suitable for return, such as underwear bottoms, swimwear and bikini bottoms, makeup products, disposable products, goods that are likely to spoil quickly or whose expiration date may pass, products that are not suitable for return for health and hygiene reasons if the packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated by their nature, goods relating to periodicals such as newspapers and magazines, except those provided under a subscription contract, services performed instantly in electronic form or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, cannot be returned if the packaging has been opened by the BUYER, as per the Regulation.Furthermore, according to the Regulation, it is not possible to exercise the right of withdrawal for services that have begun to be performed with the consumer's consent before the expiration of the withdrawal period.
22. For cosmetic and personal care products, underwear, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridges, ribbons, etc.), the packaging must be unopened, untried, undamaged, and unused in order for them to be returnable.
- According to the Distance Contracts Regulation below;products for which the right of withdrawal cannot be exercised,
Contracts relating to goods prepared in accordance with the consumer's requests or personal needs.
Contracts relating to the delivery of goods that are perishable or whose expiration date may pass.
Goods whose protective elements such as packaging, tape, seal, or wrapping have been opened after delivery;Contracts relating to the delivery of goods that are unsuitable for return due to health and hygiene reasons.
Contracts relating to goods that are mixed with other products after delivery and are inherently impossible to separate.
Contracts relating to books, digital content, and computer consumables presented in a physical medium if the protective elements such as packaging, tape, seal, or wrapping have been opened after delivery.
Contracts relating to accommodation, goods transport, car rental, food and beverage supply, and leisure activities for entertainment or recreation purposes, to be performed on a specific date or during a specific period.
Contracts relating to services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer.
DEFAULT AND LEGAL CONSEQUENCES
24. If the BUYER defaults on payment when using a credit card, the BUYER acknowledges, declares, and undertakes that they will pay interest and be liable to the cardholder bank within the framework of the credit card agreement between them and the bank.In this case, the relevant bank may resort to legal action;it may demand the resulting costs and attorney's fees from the BUYER, and in any case, if the BUYER defaults on their debt, the BUYER agrees to pay the damages and losses incurred by the SELLER due to the delayed performance of the debt.